Project Officer

Position overview

The Project Officer is responsible for providing effective and efficient administrative support for the day-to-day activities of allocated project(s) / program(s).

Position context

Tertiary and Industry Tools (TaIT) operates within a complex global environment and is responsible for developing and delivering high-stakes entrance and accreditation examinations across a diverse range of industries in Australia and internationally. Its clients include universities, higher education providers, TAFEs, and professional and vocational organisations. This role supports all four TaIT portfolios—Medical Programs, Emergency Services, Higher Education, and Professional and Vocational—and requires a high degree of flexibility, adaptability, and effective multitasking. The successful candidate must be able to manage competing priorities and transition efficiently across multiple projects, each with distinct operational requirements, stakeholder needs, timelines, and applications.

Job responsibilities

• Provide administrative support for the day-to-day activities of allocated projects /programs;
• Adhere to governance and service delivery protocols;
• Respond in a timely and professional manner to queries and requests for information; 
• Liaise with relevant staff members, or other business units/ functions, to resolve issues as they arise;
• Plan and organise delegated work activities to ensure completion by set timelines;
• Adhere to data collection and management procedures to prepare, collect, record and maintain data;
• Assist with the administration and maintenance of databases, administration systems and online platforms (as applicable);
• Assist with promotional activities and broader communications as directed;
• Contribute to the enhancement and further refinement of existing data management and administration systems; and
• Work on other projects / programs commensurate with jobsize as required; and
• Support Remote Proctoring test windows across the division – these can be running outside of office hours or weekends.

Decision Making Authority

The Project Officer is required to exercise initiative in carrying out delegated responsibilities, although close consultation with the appropriate Project Director or Senior Project Officer is important.  Work is within established routines.  Decisions are made with reference to the Project Director or Senior Project Officer.

The Project Officer assumes no supervisory or management responsibilities.

Organisational accountabilities

All employees are expected to contribute to ACER's success by demonstrating the organisation's values and working in accordance with ACER's policies, procedures and standards. 

• Leadership: Taking accountability and leading with integrity, clarity and impact.
• Excellence: Striving for the highest standards and continuous improvement.
• Agility: Being curious, adaptable and responsive to change.
• Respect: Treating others with care, professionalism and kindness.
• No Borders: Working together as One ACER by sharing knowledge and collaborating across teams and locations.

In addition, all employees are required to:

• Contribute to a safe, inclusive and respectful workplace.
• Comply with occupational health and safety requirements and take reasonable care for their own health and safety and that of others.
• Protect ACER information and comply with information security requirements, policies and procedures.
• Act in accordance with ACER's Code of Conduct and all applicable organisational policies and procedures.

Qualifications

Bachelor’s degree in relevant discipline and/or equivalent experience.

Skills, knowledge and experience

Essential 

• Effective interpersonal and communication skills, both verbal and written
• Experience and willingness to work in a team in a fast-paced environment
• Excellent organisational skills, including the ability to multi-task and work under pressure
• High attention to detail and accuracy
• Proficiency in Microsoft Office applications, including Word, Outlook and Excel
• Applicants shortlisted for interview will be required to complete a practical IT skills exercise as part of the recruitment process.

Desirable

• Experience working in the education (or other relevant) sector
• Experience working in a client service environment
• Familiarity with database packages / database management and experience using various internet applications
• Experience working in Zendesk
• Experience working in MS Teams and SharePoint.

Our Recruitment Process

Applicants shortlisted for interview will be required to complete a practical Microsoft Excel assessment on site as part of the selection process to demonstrate their data management and spreadsheet capabilities.