Project Officer

Position overview

The Project Officer is responsible for providing effective and efficient administrative support for the day-to-day activities of allocated project(s) / program(s). 

Position context

The Student Learning and Progress (SLP) Division offers a range of highly successful educational products and services intended to support and promote high quality educational provision and outcomes globally. SLP delivers ACER’s research and evidence-based expertise to schools and school systems through a range of products and services.

Job responsibilities

• Provide administrative support for the day-to-day activities of allocated projects /programs;
• Adhere to governance and service delivery protocols;
• Respond in a timely and professional manner to queries and requests for information;  
• Liaise with relevant staff members, or other business units/ functions, to resolve issues as they arise;
• Plan and organise delegated work activities to ensure completion by set timelines; 
• Adhere to data collection and management procedures to prepare, collect, record and maintain data; 
• Assist with the administration and maintenance of databases, administration systems and online platforms (as applicable);
• Assist with promotional activities and broader communications as directed; 
• Contribute to the enhancement and further refinement of existing data management and administration systems; and
• Work on other projects / programs commensurate with jobsize as required.

Decision making authority

The Project Officer is required to exercise initiative in carrying out delegated responsibilities, although close consultation with the appropriate Project Director or Senior Project Officer is important.  Work is within established routines.  Decisions are made with reference to the Project Director or Senior Project Officer.

The Project Officer assumes no supervisory or management responsibilities.

Organisational accountabilities

• Proactively work towards achieving individual, team and organisational objectives while demonstrating ACER’s leadership behaviours:
  • Developing Self – involves self-management, self-reflection and self-improvement
  • Embracing Change – being open to change and leading change when appropriate
  • Pursuing Excellence – ongoing search for new and better ways of working
  • Setting Directions – strategic thinking and planning for the future
  • Supporting Colleagues – supporting and contributing to the development of others
  • Working Collaboratively – building highly effective internal and external relationships

• Actively work to create an equitable, fair and harmonious work environment which is free from harassment, bullying and discrimination by demonstrating respectful and courteous behaviour towards others
• Proactively foster an inclusive and diverse work environment which encourages and respects different experiences and perspectives, and values diversity of thought
• Comply with all occupational health and safety requirements, including following safe work practices for self and others
• Comply with all information security requirements, including completing regular security training and abiding by the standards and procedures laid out in ACER’s Information Security Management System
• Work in accordance with ACER’s policies and procedures

Education

Skills, knowledge and experience

Essential:

• Effective interpersonal and communication skills, both verbal and written
• Experience and willingness to work in a team
• Excellent organisational skills, including the ability to work under pressure
• High attention to detail and accuracy
• Computer literacy, including experience with MS Office (Word, Excel, Outlook)

Desirable:

• Experience working in the education (or other relevant) sector or background in teaching
• Experience working in a client service environment
• Familiarity with database packages / database management and experience using various internet applications